The doctor and I are on a little trip to Boston and I am pleasantly surprised at how friendly everyone is here! The customer service while we were shopping, the taxi driver and at our hotel has just been fantastic! I decided to do a little blog today about customer service because it seems to me that in a world where you can get almost anything from anywhere, good customer service can go a long way. It could be the difference between getting a sale and not.
One example that comes to mind is when I emailed a certain on-line company about getting a shade of blush that I had ordered before but when I logged on to buy it again, found that it was discontinued. I emailed to get suggestions for another shade that was close to the one that I wanted. You see, they have so many color choices, and it can be difficult to to see the true color of a product from an on-line photo, that I thought a quick email could help. Who better than to help me get a close second than someone who works for the company - or owns the company and creates the colors. Am I right?
Well, I received a rather snarky email in return telling me to check the website for the colors that were available. That's it, no help, no suggestions, no "thanks for being a customer"... nothing.
So, what's s girl to do when she's found a perfect shade of blush and it's not available anymore AND she gets a snarky email from the owner of the company that she used to order it from? I'll tell you what she does - she takes the little bit that is left in the container and gets it custom blended - that's right - custom blended! Ta-da! Hello favorite color blush - goodbye snarky company. Not only can I get the blush that was discontinued, I could get anything that I used to order custom blended!
Since I'm not one to trash a company, I'm not going to tell who the snarky cosmetic company is. After all, I'm sure they have tons of loyal customers that just love their products and the loss of my business will pretty much go unnoticed. I will however, tell you about the fabulous custom blending company that recreated the blush as well as several lipstick shades from other companies that have been discontinued.
Three Custom Color Specialist, you are my new heroes! Not only were they able to recreate my blush, they duplicated my most favorite shade of red lipstick - and ladies, we all know how hard it is to find the perfect shade of red - and they did it with a high level of professionalism and customer service. All you have to do is send them a sample of the color you want them to duplicate, your address and payment. In a few weeks your long lost favorites will arrive on your doorstep and all will be right with the world - or at least your makeup case :)
Thanks Three Custom Color Specialist!
You can check out all the things Three Custom Color Specials can do for you by visiting their web-site at www.threecustom.com
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